FAQ
FAQ
34 answers to what pilgrims ask most.
Umrah
What are the pillars of Umrah?
Ihram, Tawaf and Sa'y; shaving/trimming is an obligation for most scholars and a pillar for the Shafi'is.
How long does Umrah take?
Usually 3–5 hours depending on crowds and fitness.
Where do pilgrims flying from Egypt to Jeddah enter Ihram?
On the plane when passing the Juhfah (Rabigh) miqat, before reaching Jeddah, since Jeddah is inside the miqat.
Can I wear Ihram before take-off?
Yes, you may wear the garments at the airport and make the intention at the miqat.
Can I repeat Umrah during one trip?
Scholars differ; many hold that extra Tawaf is better for those in Makkah. Consult a scholar you trust.
Is Tawaf on the upper floors valid?
Yes, Tawaf on any floor of the mosque is valid.
Is wudu required for Sa'y?
No, though it is recommended.
What should a menstruating woman do?
She enters Ihram and does everything except Tawaf until she is pure, then performs Tawaf and Sa'y.
Can I perform Umrah on behalf of a deceased or incapable person?
Yes, provided you have already performed Umrah for yourself.
Rawdah
How do I book Al-Rawdah?
Only via the Nusuk app: choose "Prayer in Al-Rawdah", then the person, date and slot.
When do Rawdah slots open?
Slots are released in daily batches; see our "Nusuk Times" page for the schedule and countdown.
What is the fast track?
A Nusuk option to book a same-day slot when near the Prophet's Mosque with GPS on.
Do you sell Rawdah permits?
No. Permits are free and issued only by Nusuk; we provide guidance and follow-up.
Can I book Rawdah for children?
Children can be added as companions under current Nusuk rules.
Visas
How long is an Umrah visa valid?
Set by the Saudi authorities and shown on the visa; check the last entry date and allowed stay.
Can I perform Umrah on a tourist visa?
Yes, the Saudi tourist visa allows Umrah outside the Hajj season under current rules.
What is the transit visa?
A short stopover visa for passengers of Saudi carriers allowing a few days' stay and Umrah; terms change — ask us for current conditions.
What is Tasheer?
An accredited company that receives Saudi visa applications and biometrics in several countries including Egypt; some require an appointment.
Is a mahram required for women?
Under current rules women above a certain age do not need a mahram for an Umrah visa; confirm when applying.
Travel
When is the best time for Umrah?
Winter (Nov–Feb) has mild weather; Ramadan is most virtuous but busiest and most expensive.
Should I start with Makkah or Madinah?
Starting in Madinah lets you enter Ihram comfortably at Dhul-Hulayfah; starting in Makkah lets you perform Umrah on arrival. Both are fine.
How much Zamzam can I take?
Usually one official 5-litre carton per passenger, depending on the airline.
Do I need a Saudi SIM?
Recommended for Nusuk and maps; buy one at the airport with your passport.
What currency is used?
Saudi riyal; bank cards are widely accepted.
How do I travel between Makkah and Madinah?
By Haramain train (~2h15), coach or private car. See our transport guide.
Which vaccinations are required?
Set by the Saudi Ministry of Health each season; meningitis is required for Hajj. Consult your doctor.
Booking
How do I book with you?
Send a request from the program or service page; you get a reference number and our team contacts you to confirm.
Is a request a confirmed booking?
No. It is a preliminary request and becomes a booking only after our team confirms it.
How do I track my request?
On the "Track request" page using your reference and phone, or from your account dashboard.
Is there online payment?
Currently, payment is arranged with our team after the booking is confirmed.
What is the cancellation policy?
It depends on airline, hotel and visa terms; see our policies page.
Hajj
How do I register for Hajj from Egypt?
Through official channels: the Interior Ministry lottery, NGOs, or licensed tourism companies.
What is the difference between Tamattu', Qiran and Ifrad?
Tamattu': Umrah then Hajj with two Ihrams. Qiran: both in one Ihram. Ifrad: Hajj only. See the Hajj guide.
Can I perform Hajj without a permit?
No. Hajj without a permit violates regulations and risks fines and deportation.